PLACE OF PERFORMANCE: Washington, D.C.
SCOPE: Provide all-encompassing technical support for U.S. Speaker virtual programs. The Information Specialists work with staff from the Office of the U.S. Speaker Program to implement more than 400 virtual programs annually.
Information Specialists are responsible for all technical aspects of virtual U.S. Speaker program implementation. They will work with the management team to develop standard operating procedures and best practices for implementing virtual programs. Programs may involve a single embassy or consulate and U.S. Speaker participant or may involve multiple overseas and domestic locations and speakers. The Information Specialists must have expertise using virtual platforms including but not limited to Zoom, WebEx, Microsoft Teams, Vimeo, YouTube, and other virtual technologies. The incumbent must have experience streaming virtual programs using social media platforms including but limited to Facebook, Instagram, and Twitter as well as how to use interpretation components of virtual platforms. They are responsible for all equipment testing and troubleshooting with embassies, consulates, and speakers. Testing likely will include multiple time zones. Primary work hours will be Monday through Friday from 8:15 a.m. to 5:00 p.m., with the understanding that early morning and evening programs will be scheduled to accommodate the needs of embassies and consulates in other time zones. While rare, a weekend or federal holiday program may be required. Previous experience working with overseas embassies and consulates is desired.
Information Specialists will be responsible for applying program enhancements, including but not limited to the creation of audio and video clips, podcasts, Snappy TV, and other technologies to virtual programs. Information Specialists will manage virtual program archives for the U.S. Speaker Program, on platforms such as Vimeo and YouTube. Information Specialists must be able to adapt virtual platforms to provide for foreign language interpretation.
- EXPERTISE MANAGING/TROUBLESHOOTING TECHNICAL COMPONENTS OF ZOOM AND PROFICIENCY STREAMING VIRTUAL PROGRAMS TO SOCIAL MEDIA IS A REQUIREMENT. Knowledge of virtual program platforms including WebEx and Microsoft Teams is a must. Technical experience with streaming to social media platforms such as Facebook, Instagram, and Twitter is required.
- A Bachelor’s Degree.
- Technical experience creating audio and video clips and using tools such as podcasts, Snappy TV, and other program enhancement tools.
OTHER SKILLS AND RESPONSIBILITIES:
- Demonstrate experience managing all technical components associated with virtual program implementation using platforms such as Zoom, WebEx, Teams, and other requested platforms.
- Demonstrate proficiency with streaming virtual programs to social media platforms such as Facebook, Instagram, and Twitter.
- Demonstrate skill with equipment testing and troubleshooting.
- Experience with tools such as Snappy TV, creating audio and video clips, podcasts, and other virtual program enhancement technologies.
- Experience managing video archives using tools such as Vimeo and YouTube.
- Experience working with overseas U.S. embassies and consulates, and foreign host institutions.
- Strong ability to manage multiple speakers and virtual program sites at the same time.
- Strong, timely, and precise organizational skills and multi-tasking abilities.
- Strong critical and creative thinking and analytical skills.
- Strong written and oral communication skills.
- Strong ability to work independently, with minimal supervision, and multi-task in a high volume, fast-pace work environment.
- Excellent ability to build and maintain strong working relationships with colleagues.
COMMUNICATION SKILLS: These positions may require handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer’s technical ability and communicate with them in an appropriate technical or non-technical language in a non-condescending manner.
DECISION MAKING/JUDGEMENT: This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, plans, and schedules. Although there are sometimes problem-solving guidelines for particular problems, there are no existing procedures or instructions for those problems. The ability to work independently or in a team setting is necessary.
PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Needs the ability to use a keyboard to enter and retrieve data.
- Must have good eyesight to view computer monitor and phone.
- Must be able to lift 5-20 pounds
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Moving about to accomplish tasks or moving from one work site to another.
- Local travel and possibly CONUS/OCONUS travel may be required
|Job Category||Information Technology|