Lead End User Support Specialist

Full Time
Arlington, Virginia, United States
Posted 2 weeks ago

Place of Performance: Arlington, VA (Telework Subject to Approval)  

SCOPE:  The Lead End User Support Specialist will provide phone and on-site support for OLDCC headquarters personnel and phone/remote desktop support for the Western Regional Office. Support will cover a wide range of desktop hardware and software and common IT services. Shall serve as a liaison between OLDCC and JSP on IT and network related issues.

PROFESSIONAL QUALIFICATIONS:

  • Must be a U.S. Citizen
  • Active Secret Clearance
  • At least 2 years’ experience configuring SmartSimple GMS360 preferred.
  • Demonstrable experience in project management and stakeholder engagement.
  • Exceptional communication skills, with fluency in modern technology collaboration tools.
  • Experience with component property book management, end user support, dynamic mixed environment between DOD service providers (JSP/DISA) and in house DAFA technology program management preferred.
  • Security+ certification preferred.

DUTIES AND RESPONSIBILITIES:

  • Perform all tasks identified in Section 2.6, End User Support and Help Desk
  • Provide support for NIPRNet and SIPRNet during primary operation hours and NIPRNet only outside of those hours.
  • Track property accountability for Government Furnished Equipment as defined by Department of Defense.
  • Accountability and Management of DoD Equipment and Other Accountable Property.
  • Assist Primary Hand Receipt holder with property management to update Primary Hand Receipts, inventory documentation, adjustment documents, and all other actions related to hand receipt management, in accordance with applicable DoD regulations.
  • Develop and maintains a system that maintains 100% accountability of all equipment.
  • Prepare all documents whenever equipment is issued, accepted, or turned in
  • Conduct routine 100% inventory of all equipment and immediately report any missing equipment to the hand receipt holder.
  • Develop Standard Operating Procedures for property accounting.
  • Maintain data in property accountability system of record.
  • Support users with Blackberry, Smart Phone and laptop upgrades and maintenance.
  • Provide technical advice to the CIO.
  • Serve as first level helpdesk for EADS II to include password resets, access controls, and basic troubleshooting.

DECISION MAKING/JUDGEMENT: This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, processes, plans, and schedules. Ability to work independently or in a team setting is necessary.

PHYSICAL DEMANDS/WORK ENVIRONMENT:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Needs ability to use a keyboard to enter and retrieve data.  . 
  • Must be able to lift 5-20 pounds.
  • Remaining in a stationary position, often standing, or sitting for prolonged periods.
  • Moving about to accomplish tasks or moving from one worksite to another.
  • Local travel may be required.

Job Features

Job CategoryInformation Technology

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