PLACE OF PERFORMANCE: Washington, DC (Telework subject to approval).
SCOPE: The Office of American Spaces (ECA/A/M) requires a Data Analyst contractor to assist in maintaining the data management, program evaluation and applied technology solutions that help the Office analyze the activities that support U.S. foreign policy goals and evaluate the success of the American Spaces program which includes more than 600 American Spaces in 140 countries worldwide. ECA/A/M is moving the American Spaces program toward a culture of greater data literacy and data-informed decision-making, which involves a number of high-profile projects for which superb data management is essential.
The Data Analyst will focus on two primary projects:
- Data management for the annual American Spaces Support Funds proposal process through which 150 proposals are submitted for review and funding, particularly important as this process transitions to the newly developed OASIS system.
- Data management in support of field testing and use of the American Spaces M&E Toolkit
- U.S. Citizen
- Active Secret Clearance
- Ability to develop constructive relations with locally engaged staff serving at U.S. Embassies and Consulates in over 140 countries, in addition to non-USG staff overseeing partner American Spaces, overcoming potential language barriers and cultural differences
- Must have a minimum of five years of progressively responsible experience managing applied technology solutions including providing access, fund management, knowledge base management, and the technical aspects of electronic resources.
- Professional knowledge of, but not limited to, customer relations management services (such as Salesforce), collaboration software (such as SharePoint and Microsoft Planner), and data analysis tools (such as Google Analytics).
- Ability to develop training modules on the use of proprietary database applications used by American Spaces. Professional knowledge of database technologies, including, but not limited to, query construction and data normalization.
- Demonstrated ability to perform data analysis, and to produce clear, accurate, and well-organized reports from databases, electronic resources, and other sources.
- Skill in communication, both orally and in writing, to interact productively with the Department, LE staff, American Foreign Service Officers, and American Space partners to advance the mission of ECA and the Office of American Spaces.
- Demonstrated ability to work on tight deadlines.
- Must be familiar with Qualtrics and/or SurveyMonkey (or other free survey software), PowerBI and/or Tableau and/or data visualization capabilities available in Excel, Microsoft 365, and G Suite applications, as well as a full range of devices, formats, platforms, and content.
- Ability to work closely and collaboratively with other members of the team. Proven organizational skills and multi-tasking abilities.
- Proven critical and creative thinking and analytical skills.
- Proven ability to work independently, with minimal supervision, and multi-task in a high volume, fast-paced work environment.
- Demonstrated ability to have a flexible, team-oriented approach to work.
DUTIES AND RESPONSIBILITIES:
- Develop the FY2022 ASSF proposal application, manage the responses, and assist in analyzing proposal data for the ECA/A/M Field Support Team and leadership in order to make funding decisions.
- Coordinate closely with the Field Support Team, Regional Public Engagement Specialists (REPS), and ECA/A/M leadership throughout the FY2022 ASSF process.
- Develop and administer survey tools and other electronic products to facilitate field use of the various components of the M&E Toolkit.
- Advise all phases of OASIS development, especially Phase 2 which focuses on the ASSF application process, as well as projects to develop, field test, and use the M&E Toolkit, the American Spaces Dashboards, and other related data projects. Includes analyzing the technology and information needs of these projects.
- Provide expertise regarding innovations and trends within the fields of data management, program evaluation, and data visualization/analysis technology.
- Train end users in the use of products developed by the contract service provider.
- Assist in compiling and analyzing metrics from data management, program evaluation and applied technology solutions and electronic information resources to evaluate the effectiveness of American Spaces programming and support.
- Assist in coordinating with Office of American Spaces staff and other Offices in the Bureau regarding ECA/A/M data systems implementation.
- Assist in coordinating with REPS and other field contacts to manage data collection, metrics, analysis, and evaluation projects, as well as testing, use, and as appropriate additional development work on OASIS and the M&E Toolkit.
- Assist in preparing documentation for decisions by senior leaders on resource and system selection.
DECISION MAKING/JUDGEMENT: This position involves projects and/or assignments requiring considerable decision-making authority regarding procedures, plans, and schedules. Although there are sometimes problem-solving guidelines for problems, there are no existing procedures or instructions for those problems. Ability to work independently or in a team setting is necessary.
PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Needs the ability to use a keyboard to enter and retrieve data.
- Must be able to lift 5-20 pounds.
- Remaining in a stationary position, often standing, or sitting for prolonged periods.
- Moving about to accomplish tasks or moving from one worksite to another
- Local travel and possibly CONUS/OCONUS travel may be required.